Polar Help Desk Professional Source Code now includes: Product Polar Help Desk Professional Unlimited technician license: there is no limit to the number of technicians (support representatives) in your help desk system. Complete source code: you are allowed to make any modifications add or remove features, create web services, connect to third party's systems.

Do we get support when we encounter problem or issue when working with the source code? We typically do provide support for source code. This means, you can send your questions and we will do our best to help out, but please note we are not obligated by the license agreement to help with programming issues which are not specifically related to Polar Help Desk.

By downloading Free Polar Help Desk Professional you get: Web based help desk software - with one named license Market value of the named license is $240. Standard Maintenance contract This Maintenance Contract entitles the user to free updates, patches, bug fixes Full customer support through our helpdesk

Can I use this version of Polar Help Desk for commercial purposes? Yes. You may use this version of Polar Help Desk in your support department for free, with no additional fees paid to Polar. Please explain what do you mean by "free commercial use"? Unlike other software companies Polar enables you to use the free version of Polar Help Desk Professional for all your company needs as if you have purchased Polar Help Desk with 1 named license. So if you don't need any extra licenses for your support team, you can start using it with no strings attached to Polar.

Wanted to standardize support in one system for the entire company and sought to enhance collaboration and customer service across the entire company They wanted to improve their ability to share the information between support, sales and development They required a solution to be: easy-to-use, low cost and accessible over internet

GetYourIT provided support to customers over phone and email system Wanted to improve their current system to be able to provide top user experience to drive adoption They were also looking to standardize on one system for the entire company Solution GetYourIT was looking for a centralized solution that is accessible over Internet and solution that could provide a single view of the entire support process Purchased Polar Help Desk Professional, it was chosen because of it was easy-to-use and feature / price ratio There were not barriers like high cost, slow implementation

Because of the inability to share the information between support, sales and development, L'arrondissement de Saint-Léonard decided to standardize on one system for the entire company Providing support to the external customers by e-mail or telephone and handwritten demands were hard to track. Sales and support personnel needed centralized access to comprehensive customer profiles L'arrondissement de Saint-Léonard needed a cost-effective replacement that would be well adopted by user base The solution ought to be easy-to-use, centralized and accessible over the Internet

Polar Help Desk is an easy to use solution that can provide any business small or large with the tools to properly manage their helpdesk and customer base. Polar can and does resolve problems of lost requests for support, and with the knowledge base empowers your end users to solve problems on their own.

Polar Helpdesk has made it easier for me to determine how the support staff is performing. It has proved itself helpful in creating a Knowledge base on information for the staff to rely on. It has also helped us know what is going on with a particular customer by looking at the Incident History.

Rebranding means assigning the entire right to the product to your company a non-exclusive basis. You would be able to market this help desk under your own trademark as if it was a software developed by your company.