Relationship. That is the key to our success at GHDSi. We work with you and your teams to develop daily working relationships in order to better understand and service your callers. Every environment has special needs - from special handling of executives to accommodating surgical teams and complete sales forces. By performing effective due diligence we can tailor service levels to maintain high productivity.

We will provide you with an assigned Relationship Advocate who will be your "Single Point of Contact" for any changes, additions or deletions of the agreed upon Scope of Work. The Relationship Advocate will work with you to design and implement a Communications Plan for all parties involved in the support cycle, their hours of availability, the items they are responsible for and documented escalation procedures.

We are located in Hartford, Connecticut. We service customers throughout the world. Geography is not a deterrent for us to provide quality, efficient technical support to your office, mobile or manufacturing environments.

Many companies do not make a serious commitment to the Help Desk. Due to a lack of understanding and communication, the Help Desk is the one entity that is lost in the shuffle. A typical response may be: "How much is needed for a group that answers questions about Microsoft Office and modems. Just give them 5 cubicles on the 4th floor and let them exist..." These are the attitudes that exist in most companies until a real crisis arises. Oftentimes the need for the Help Desk rears its ugly head when a VIP is down, or some business-critical function is lost. Then managers begin to write processes designed to fix individual issues instead of designing workflow processes to service the enterprise.

There could be several causes for this problem, depending on error which is received: If installation is interrupted with error: "The specified service already exists" you should do the following: Go to Start->Run and type Regedit Find the registry entry: HKEY_LOCAL_MACHINE/SYSTEM/ CurrentControlSet/Services Find Polar Help Desk Scheduler service folder there and delete it Restart your computer Start installation of Polar Help Desk

If you want to receive incidents via email, and send notifications to your support representatives, you need to use "Email Automation" feature. You need to define valid POP3 server information (for receiving emails), and SMTP server information (for sending notifications).

To do this you first need to enable the NTLM: Please go to the Control Panel - Administration Tools - Internet Information Services. Find the virtual folder where Polar Desk is installed and browse for the HTTPRequestNTLMLogin.aspx. It should be on this path: PolarHelpDesk - CommonDialogs - HTTPRequestNTLMLogin.aspx. Right click on this file and select properties. Once the dialog is opened, go to tab File Security and click on the Edit button in the Anonymous access and authentication control. Once the dialog is opened deselect all the check boxes you see except the "Integrated windows authentication" check box. Apply the changes and close the Internet Information Services window.

There could be several causes for this problem. Internet explorer web controls are missing. Check if webctrl_client folder exists in c:\inetpub\wwwroot (this is default directory). If it doesn't exist go to Polar Help Desk installation directory (default is c:\program files\polar\polar help desk\) and open folder setup\application and there you should find webctrl_client folder and copy it to wwwroot folder of your web site and give internet user appropriate permissions to access it. If folder already exists in wwwroot directory just give internet user appropriate rights to access it.

To add ASPNET user account to your database, please follow these steps: Click on your "Security" folder of your database. Right-click on "Users" folder and choose New Login. In "Database user - New" window in "User name" text field type "(SERVER_NAME)\ASPNET" In "Login name" click the "..." (Browse) button. Now you have "Select Login" window, click the "Browse button" that will open "Browse for Objects" window. From Object's list check the "(SERVER_NAME)\ASPNET" user, after confirmation with "OK" button on last two dialog windows, your ASPNET user should be in "Login name" text field. In "Database role membership" check db_owner and db_accessadmin checkboxes Click OK button.

Go to Download section of our web site. Log in using your existing username and password. Click to download the latest version of Polar Help Desk.