Paying by direct bank transfer, or sometimes known as inwards transfer is the most effecient payment method. We say this because the payment arrives within a day in most cases and registration codes can be issued once payment is received. Its easy to track and gives you the confidence of a complete transaction within a short time frame. As soon as the payment is received we will notify you via email to confirm its arrival. Payment via cheque is also suitable, although sometimes this can be delayed due to postal timeframes.

Technically yes, however we have, through experience, now ceased to offer this facility. We have found that it is more often than not more work to sort out and massage the results of the import than to have someone re-enter the data into the new data base. There is also the advantage of looking at this data afresh, and removing 'dead' and out-of-date information, and duplicates.

In order to keep the number of 'active sessions' to the minimum required, the technology senses when a user hasn't actually 'used' any part of the program i.e. moved from the current page he/she is on, for a considerable period of time - in fact they've probably walked away from their computer and gone to lunch. In these circumstances the application is smart enough to auto-logoff that user.

For the 20 User Version, or the Professional Version, we host your copy of HelpDesk Pro, and all support is included in the annual subscription cost (excluding any customization and the like). Support is normally by way of e-mail, and most calls are responded to within eight hours. For the Self-Host Version, support is free for 90 days, thereafter by way of Support Credits at $55 per - most users never require support after they're up and running due to the intuitive nature of the program.

The defined reports are initiated by clicking on 'Reports' menu option of the application. You can view these in the on-line demo version anytime. Due to the large variance in client requirements, we are unlikely to agree to special custom report generation, however you can always export the Call records from the database at any time and use some external application to generate further reports.

For the Call Ticket screens, there are 3 User-Definable fields that you can choose to make use of, or not. And these three fields can individually be labeled by you, and either made available to the end-user clients as well as the Operators, or you can choose just to have them visible to the Operators, for their use. For the Asset facility, there are 25 User-Definable fields you can label yourself.

Yes - but the transaction process will take longer of course. We use a different payments processor for the PO and paper check option - e-mail us and we'll be happy to explain the process and provide the link to the relevant page.

Yes! We absolutely guarantee that the installation on your server will be 100% successful - or your money back. We have never had an install fail - it is an easy process that your IT people can do, or we will do for you - either way, we guarantee success.

There are three places that can affect the time. 1. Server GMT Offset in SysPrefs 2. GMT Offset in Group 3. GMT Offset in each Entity record If the field in Entity hasn't been used/set, then the system will take what is in Group for that Entity - each Entity has a setting so that you can, if you wish, set a different time zone for a particular person - they might be in a different part of the country or the world. But, you don't have to set the time for each Entity, and if you don't, then the GMT offset for the Group they are in applies.

A Help Desk is a generic name typically associated with the end user support center. Increasingly, the Help Desk is being seen as an integral part of the service function, responsible for bringing multiple resources to bear to solve issues to the client's satisfaction.