Yes, absolutely! We encourage you to test the software as you would be using it in a live environment. We think that's only fair. You will be pleased to know that you can fully test the multi-user ability with the evaluation version that you have. All you need to do is make sure each desktop PC is pointing to the same database on a shared file location or server. Please follow these instructions and let our sales team know if you have any questions.

The database used as the backend to your system is a Microsoft® Access database. This database is well suited to the software and its purpose and allows you to easily create backups, install it easily and require little if any support from your infrastructure provider. This makes installation, setup and maintenance easy and efficient. The connections to and from the database are developed in a professional manner that provides a very stable base to build your client and job history. We considered using Microsoft SQL server as the database, although after much research it was easy to see that the Access database would be very stable, suitable and efficient for its purpose.

Currently ACANOTION Help Desk is a Windows desktop application. The application is designed to be used by internal admin staff. We also have additional add-on products, such as the Client Web Interface, which can be used to allow your clients to log requests directly to your Acanotion Help Desk system. We are also looking at developing additional web interfaces for the future.

If you have the automatic email function enabled in the ACANOTION software, and you receive the above error message, this indicates that you may have an issue with your own network settings or third party ISP network settings. You should first check that your username and password are the correct ones that will authenticate to your chosen mail server. If you use an external mail server, such as your ISP, then make sure you use the given username for that ISP account, rather than an internal username. You may also wish to change the timeout setting in Email Administration to more than 10 seconds, such as 100.

If you receive this error message, we suggest you check: That you have appropriate permissions for all users to the folder where the database resides; Make sure the server or location of the database has plenty of disk space available. Limited disk space may cause this error. Log all users out of the system and Compact and Repair the database.

Currently ACANOTION Help Desk is a Windows desktop application. The application is designed to be used by internal admin staff. We also have additional add-on products, such as the Client Web Interface, which can be used to allow your clients to log requests directly to your Acanotion Help Desk system. We are also looking at developing additional web interfaces for the future.

If you have the automatic email function enabled in the ACANOTION software, and you receive the above error message, this indicates that you may have an issue with your own network settings or third party ISP network settings. You should first check that your username and password are the correct ones that will authenticate to your chosen mail server. If you use an external mail server, such as your ISP, then make sure you use the given username for that ISP account, rather than an internal username. You may also wish to change the timeout setting in Email Administration to more than 10 seconds, such as 100.

If you receive this error message, we suggest you check: That you have appropriate permissions for all users to the folder where the database resides; Make sure the server or location of the database has plenty of disk space available. Limited disk space may cause this error. Log all users out of the system and Compact and Repair the database.

Step 1 - Download the ACANOTION Help Desk Order form and complete your details. Step 2 - Complete your organisation Purchase Order. Step 3 - Post your completed forms with payment to:

Yes. We are pleased to offer assistance to registered educational institutions. Please send us your requirements and we will provide you with a quotation.