If your IT help desk reps and managers aren't cutting it, have a closer look at your recruiting process It takes more than superior help desk software to create a good help desk - without the right IT staff, not even the best product will save the day.

Most customers are satisfied if they're given the best of service and a good product, but some just won't allow a win-win situation

Many smaller companies are reluctant to implement ITIL at the help desk and in other IT areas: they say it just takes too much time. However, ITIL enables a company to improve efficiency by documenting incidents, resolutions, changes, and so on, so as to establish policy and procedures that can create a well-oiled machine that doesn't have to spend a lot of time reinventing the wheel. As your company grows, ITIL also enables you to train new personnel and integrate new systems with a standardized modus operandi.

IDC recently predicted that 75% of the U.S. workforce will be mobile by 2011. This trend will enhance business continuity and enable the record-time access to information and decision-making that gives companies the competitive edge. However, ensuring remote and mobile workers have fast, secure and consistent access to company data and co-workers is dependent on choosing the help desk support solution most appropriate for your company and technology infrastructure. Bomgar offers a number of webcasts that enable companies to understand the complexities of supporting a mobile workforce and evaluate available solutions.

Infinity Jewellery has appointed TMH to take responsibility for ongoing marketing development. As a subscriber to our marketing director service, Infinity are able to benefit from our marketing expertise at the fraction of the cost of employing a member of staff in-house.

The new helpdesk uses a stronger system of password encryption which is incompatible with the old helpdesk. As a result, transfering user data over is not possible.

The software greatly enhances the workflow of the technicians. The main benefit will be invisible to our clients, but the increased organization and features will aid our technicians in assisting our customers.

The old helpdesk is no longer available for client use. If you have an outstanding issue from the old support desk, feel free to quote the ticket reference number at the new helpdesk, and we'll be glad to help you out.

Several variations of fraudulent e-mails message claiming to be from UIOWA Support, UIOWA.EDU, etc. have been reported over the last several months. The email claims you must reply with personal information, such as our password, or risk having your accounts deactivated. These are not legitimate messages.

The ITS Help Desk will be open during Spring Recess at both locations. The Help Desk Main Library location will be open for walk-in support all days during Spring Recess according to the Main Library North Entrance schedule.