If you want to start your own software company - you can start with a finished, reliable product and continue building your own software products around it. If you have your own customer support (or other compatible) software products - you can enhance your offer with a help desk software and provide more complete solution to your clients.

Product with its full source code Rights to modify any part of the source code Rights to put your brand on the product and sell it or host as you find it fitting without any limitation Right to distribute the source code with the product

Rebranding of Polar Help Desk Professional enables you to have your own help desk software product without spending years on developing it. It took us about 4 years to get this help desk product developed, polished and stabilized. You have the opportunity to start off with the stabile, reliable product.

We would assign you the entire right to the respective product on a non-exclusive basis. This means assigning you the entire right, title and interest in Product and associated documentation. You are allowed to put your brand (your trademark) to this software product and distribute it further on the market.

Many systems need a steep learning curve but HelpDesk customer service trouble ticket system is intuitive and the well designed screen layouts make the system easy for operators to both learn to use, and to interface with on a day to day basis - little, if any, training is required.

• Client Call Reports(Trouble Tickets)are automatically stamped with the ‘Client’s name, ID, date, & time of call. • Calls must be given a ‘Priority’ rating by the client logging the call - this rating can be upgraded or downgraded at any time. • Operators can see the status of their Unresolved Call queue at all times.

• Client’s ‘Name, Company, Address, E-mail & Phone numbers’ can be automatically called up from an associated database(included) and these details will be incorporated in the Call Report on-screen views. • If the client has a history of calls, then this history, and the details of the calls are instantly available for the operator to view - without leaving the main Call screen. • Operator's details are also on file and easily available.

• The operator can temporarily leave a Trouble Ticket ‘Unresolved’ and take another call, and any of these ‘Unresolved’ calls are listed in that Operator's Unresolved queue for immediate ‘recall’ at any time. • The operator must change a call status to ‘Resolved’ in order for the system to consider it satisfactorily handled. • An operator can ‘Refer’ a call to another operator or supervisor if they feel unable to handle it themselves after first picking up the call.

• The status of Call Queues is displayed on the left hand side of all main operational screen pages and this enables the status of all unactioned calls, unresolved calls, referred calls, etc. to be seen at a glance. • An Operator can instantly get further details and a listing from the particular queue.

• 'Client' focus reports, 'Operator' focus reports. • A client’s call records, either a single call or complete history can be presented as an on-screen report or printed out. Similarly, call reports related to a particular operator can be quickly called up. • A log is kept of elapsed time taken to resolve each call. If a resolved call is reopened then the log is opened again and the operator’s name who opened and closed is recorded. These logged details form part of the individual Call report