Wanted to standardize support in one system for the entire company and sought to enhance collaboration and customer service across the entire company They wanted to improve their ability to share the information between support, sales and development They required a solution to be: easy-to-use, low cost and accessible over internet

GetYourIT provided support to customers over phone and email system Wanted to improve their current system to be able to provide top user experience to drive adoption They were also looking to standardize on one system for the entire company Solution GetYourIT was looking for a centralized solution that is accessible over Internet and solution that could provide a single view of the entire support process Purchased Polar Help Desk Professional, it was chosen because of it was easy-to-use and feature / price ratio There were not barriers like high cost, slow implementation

Because of the inability to share the information between support, sales and development, L'arrondissement de Saint-Léonard decided to standardize on one system for the entire company Providing support to the external customers by e-mail or telephone and handwritten demands were hard to track. Sales and support personnel needed centralized access to comprehensive customer profiles L'arrondissement de Saint-Léonard needed a cost-effective replacement that would be well adopted by user base The solution ought to be easy-to-use, centralized and accessible over the Internet

Polar Help Desk is an easy to use solution that can provide any business small or large with the tools to properly manage their helpdesk and customer base. Polar can and does resolve problems of lost requests for support, and with the knowledge base empowers your end users to solve problems on their own.

Polar Helpdesk has made it easier for me to determine how the support staff is performing. It has proved itself helpful in creating a Knowledge base on information for the staff to rely on. It has also helped us know what is going on with a particular customer by looking at the Incident History.