This is a web based help desk software which has been on the market for 5 years now and it has been implemented in more than 700 companies worldwide.

Add new incidents easily. Your customers can create new incident using the web interface and log them to your database. Your support personnel can use the help desk software to log in a call as a new incident, or add an issue from the chat session, in client's behalf.

Define custom notifications rules for each service level. This allows you to define groups of users to be notified on certain events for each service level. You can manage the service from the service level management screen by modifying Services, Service Levels, Service Level Agreements according to your specific needs.

You can group your support personnel by their skill level into different Groups. Incidents are to be assigned to a certain group or a single support representative.

Using Active Directory integration you can import your users from the Active Directory. Once you import your accounts with the Active Directory Polar Help Desk software will be able to detect your user profile and you will be logged automatically using NTLM.

Polar Help Desk can track an email address and convert incoming email messages as help desk incidents. The intelligent routines will determine the reason why this email is being sent: for new email message a new incident will be created, while replies will be recognized as a parts of the existing incident.

Your help desk and staff performances is monitored through various reports. The reports are rendered immediately, giving the real time results. You can also analyze history data to plan your resources and improve further help desk support achievements.

To keep the knowledge structured, organized and served for seamless self use by the customers, Polar Help Desk integrates with the knowledge base.You can create new knowledge base entries based on resolved incidents. With one click you can create a new knowledge base article. The researches show great savings within the help desk support due to increased use of the knowledge base by the customers gain access to the necessary information easily and fast.

With this feature you can easily create new language interface for your help desk solution. You are able to translate all the text displayed on the help desk interface. The Language Management screen provides the functionality to import and export languages and choose the default language.

In order to have your help desk software installed properly and run seamlessly, you should make sure to have all the system requirements fulfilled.