EDO establishes a computer support baseline for clients by performing a detailed assessment of a client's overflow and after hours support and business requirements. We then develop a client specific computer support plan to provide the overflow or after hours support that the client needs. 

What We Provide

We provide clients that use our overflow and after hours computer Help Desk services with:

•       Defined overflow and after hours help desk/call center service level commitments and goal setting.

•       Evaluation metrics for measuring Help Desk service level performance.

•       Help Desk Quality Assurance (QA) support.

•       A single point of contact and a team of specialists with the expertise required to meet the client's technical support needs.

•       Detailed activity reporting based on the client's overflow and after hours support utilization.

•       Fast start-up and implementation of help desk support.

•       Seamless Help Desk services for clients. 

•       Competitive computer Help Desk service pricing.

Examples of Organizations Supported

EDO's Overflow and After Hours support solutions are customizable to support almost any organization::

•       Commercial software or hardware vendors.

•       A Client's internal staff, partners, associates, agents, and/or customers

•       Internet Service Providers (ISP)

•       Integrators or consultants

•       Value Added Resellers (VAR)

•       Business proprietary, vertical, or custom software.

•       Insurance

•       Franchises

•       Government agencies

•       Military organizations

•       Finance or Banking

•       Health Care

•       Police and Security

•       Hospitality

•       Transportation and Travel

•       Aerospace and Defense

•       Educational Institutions

•       Real Estate

Competitive Pricing

EDO's Overflow and After Hours support pricing is reasonable and industry competitive. Our pricing is based on the:

•1.      Services a client orders.

•2.      Service level commitments a client needs.

•3.      Amount of setup and customization a client needs.

•4.      Management and staffing required to operate the client's Help Desk.