Currently ACANOTION Help Desk is a Windows desktop application. The application is designed to be used by internal admin staff. We also have additional add-on products, such as the Client Web Interface, which can be used to allow your clients to log requests directly to your Acanotion Help Desk system. We are also looking at developing additional web interfaces for the future.

If you have the automatic email function enabled in the ACANOTION software, and you receive the above error message, this indicates that you may have an issue with your own network settings or third party ISP network settings. You should first check that your username and password are the correct ones that will authenticate to your chosen mail server. If you use an external mail server, such as your ISP, then make sure you use the given username for that ISP account, rather than an internal username. You may also wish to change the timeout setting in Email Administration to more than 10 seconds, such as 100.

If you receive this error message, we suggest you check: That you have appropriate permissions for all users to the folder where the database resides; Make sure the server or location of the database has plenty of disk space available. Limited disk space may cause this error. Log all users out of the system and Compact and Repair the database.

Many colleges and universities support multiple software and hardware platforms, and rely on students as the first level of support. If you are located near a college or university, contact their help desk to see if you can work out an internship program.

Increasingly, with solution sets too complex to be solved by one person or group, the Help Desk staff needs to call upon multiple groups with multiple skill sets to effectively address an issue. Common techniques include call tracking and management software that can keep track of who called, when they called and why they called. Such systems will allow you to maximize resource usage by letting the group know when one person has taken the call. Used properly, this can help identify trends which can lead to pro-active service.

Do we get support when we encounter problem or issue when working with the source code? We typically do provide support for source code. This means, you can send your questions and we will do our best to help out, but please note we are not obligated by the license agreement to help with programming issues which are not specifically related to Polar Help Desk.

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