Step 1 - Download the ACANOTION Help Desk Order form and complete your details. Step 2 - Complete your organisation Purchase Order. Step 3 - Post your completed forms with payment to:

Yes. We are pleased to offer assistance to registered educational institutions. Please send us your requirements and we will provide you with a quotation.

Paying by direct bank transfer, or sometimes known as inwards transfer is the most effecient payment method. We say this because the payment arrives within a day in most cases and registration codes can be issued once payment is received. Its easy to track and gives you the confidence of a complete transaction within a short time frame. As soon as the payment is received we will notify you via email to confirm its arrival. Payment via cheque is also suitable, although sometimes this can be delayed due to postal timeframes.

The most important thing to remember here is to take into account what makes most sense for your organization. Often a simple call tracking feature will enable you to justify a more comprehensive solution to upper management if that is what your ultimate goal is. There is nothing implicitly wrong with starting one way and ending up in another, as long as you are making progress towards what you want!

Whether or not you decide on automation, too often the basic call flow is missing. What happens when someone calls the help desk? What procedures should someone follow when they cannot resolve a call? Are there documented procedures for escalating a call? Is there more than one level of support? Are there procedures for handling information exchange between them? Is there a list of "supported" hardware/software? At what level do you support them? What platforms do you support?