ActivSupport has been the help desk provider of choice for hundreds of companies over the past years. We are, in sort, like the help desk you can only find in large organizations, with a major difference thought with a typical corporate help desk who deals with a single corporate or enterprise network; We solve problems on a variety of platforms and independently run networks across specific corporate cultures, maintain host of documentations and remote communication means to perform the job, and report to hundreds of executives, and this day in and day out. As a result of this unique position to serve a large customer base while maintaining segregated networks, and confidentiality, ActivSupport has developed proprietary methodologies and tools at the forefront of the help desk industry.

Whether you need to build up a help desk from the ground up or outsource your current help desk, ActivSupport can help. Our flexible solutions can help alleviate challenges inherent to downsizing, or business re-alignment by transferring existing resources onto our payroll, including re-training, re-assignment, and career development for the greatest benefits of both your technical staff and the organization's bottom line.

ActivSupport has developed flexible pricing models spanning fixed price "all you can eat" support to "pay as you go" solutions that adapt to any organization's objectives, and financial culture. Do not take any chance with your Help Desk, call the help desk experts, call ActivSupport.

ACANOTION Help Desk is based on the number of concurrent users connected and using the system at the one time. For example, if you have 5 support staff that will be logged into the system and need to use it at the same time you would require a 5 User pack.

Yes, absolutely! We encourage you to test the software as you would be using it in a live environment. We think that's only fair. You will be pleased to know that you can fully test the multi-user ability with the evaluation version that you have. All you need to do is make sure each desktop PC is pointing to the same database on a shared file location or server. Please follow these instructions and let our sales team know if you have any questions.

The database used as the backend to your system is a Microsoft® Access database. This database is well suited to the software and its purpose and allows you to easily create backups, install it easily and require little if any support from your infrastructure provider. This makes installation, setup and maintenance easy and efficient. The connections to and from the database are developed in a professional manner that provides a very stable base to build your client and job history. We considered using Microsoft SQL server as the database, although after much research it was easy to see that the Access database would be very stable, suitable and efficient for its purpose.

Currently ACANOTION Help Desk is a Windows desktop application. The application is designed to be used by internal admin staff. We also have additional add-on products, such as the Client Web Interface, which can be used to allow your clients to log requests directly to your Acanotion Help Desk system. We are also looking at developing additional web interfaces for the future.

If you have the automatic email function enabled in the ACANOTION software, and you receive the above error message, this indicates that you may have an issue with your own network settings or third party ISP network settings. You should first check that your username and password are the correct ones that will authenticate to your chosen mail server. If you use an external mail server, such as your ISP, then make sure you use the given username for that ISP account, rather than an internal username. You may also wish to change the timeout setting in Email Administration to more than 10 seconds, such as 100.

If you receive this error message, we suggest you check: That you have appropriate permissions for all users to the folder where the database resides; Make sure the server or location of the database has plenty of disk space available. Limited disk space may cause this error. Log all users out of the system and Compact and Repair the database.

Technically yes, however we have, through experience, now ceased to offer this facility. We have found that it is more often than not more work to sort out and massage the results of the import than to have someone re-enter the data into the new data base. There is also the advantage of looking at this data afresh, and removing 'dead' and out-of-date information, and duplicates.