Help Desk Services are becoming more important as business, government, and military organizations right size, streamline, and update using new process models.

Our live interactive Internet eSupport services reduce help desk support costs while enhancing the customer experience. We perform a detailed appraisal of a client's support and business requirements. Then we develop a custom support plan that integrates traditional call center and/or live Web/Internet eSupport to meet the client's support requirements and business objectives. This approach enables us to provide clients with:

EDO establishes a computer support baseline for clients by performing a detailed assessment of a client's overflow and after hours support and business requirements. We then develop a client specific computer support plan to provide the overflow or after hours support that the client needs.

EDO provides installation, upgrading, and troubleshooting support for computers, peripherals, and network connections. EDO also provides Help Desk support for Original Equipment Manufacturers (OEM). We work with an OEM to develop custom Help Desk support solutions and provide seamless call answering to strengthen OEM branding efforts.

EDO provides installation, upgrading, and troubleshooting support for commercial software. EDO Technical Services Operations also provides Help Desk support for Software Publishers and Original Equipment Manufacturers (OEM). We work with Software Publishers and OEMs to develop custom Help Desk support solutions and provide seamless call answering to strengthen our client's branding efforts.

EDO has provided testing and technical support on high-end defense systems for over 25 years. About 10 years ago we decided to use our engineering, tech support, and testing expertise to expand our services into computer hardware and software testing. We work closely with the customer and use our deep engineering and technical support expertise to develop a detailed Statement of Work (SOW) that explains:

easyJet has outsourced its IT helpdesk support to the IT services division of facility management and utility support group Alfred McAlpine for the next three years. The primary driver of the deal is to migrate IT support from business hours to a 24-hour, seven days per week, (24/7) operation. The budget airline refused to divulge the value of the deal but speaking to silicon.com, IT service delivery manager Bill Codd said the deal would cost 50 per cent of the level of investment needed to bring helpdesk support up to 24/7 in-house.

Norwich Union's HR department has rolled out a search application to make it easier for staff to find out about employment policies themselves. The application allows staff to get information about straightforward policies, such as holiday allowance, pay conditions and absence. At time of publishing, more than 17,600 of the insurance giant's 35,000 employees have accessed the AskHR system, supplied by Transversal, over 51,000 times.

The project to deliver the technology behind the London 2012 Olympics will try to develop new talent from the region as part of the regeneration theme of the Games. The Olympic Games IT is delivered by the official technology supplier Atos Origin with a team of around 3,500 people - 80 per cent of whom are volunteers.

The UK's Insolvency Service has signed a £20m outsourcing deal with IBM to modernise its IT infrastructure and reduce costs. The Insolvency Service is the government department responsible for investigating companies and bankruptcies.